英文版的道歉信

英文版的道歉信

在日常生活和工作中，很多地方都会使用到道歉信，道歉信可以帮助我们消除误会，增进友谊和信赖。如何写一份恰当的道歉信呢？下面是小编收集整理的英文版的道歉信，希望对大家有所帮助。

dear frank:

i am terribly sorry to tell you that i have lost the valuable book you were so kind to lend me last week. i read it everyday and intended to finish it next month. last night when i came to my room, it was nowhere to be found. i will try to recover it as soon as possible. if i fail to find it, i will get a new book for you.

but i am afraid it can never take the place of the old one. old books are like old friends. once lost, they can never be replaced. they are connected with cherished associati ……此处隐藏2378个字…… the issue with the parties concerned so that we may all have the opportunity to learn from it.

I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “Shanghai”.

We are very conscious of the importance in providing a consistent high level of service standards to all our guests and create a most favorable impression with each and every stay.

Please do not hesitate to call me any time if I can be of any assistance.

Yours sincerely,